Privacy Policy

Hot Streak Casino (“Hot Streak Casino”, “we”, “us”, “our”) values the privacy of its users and is committed to protecting personal information collected through our website, gaming platform, and related services (collectively, the “Services”).

This Privacy Policy explains what personal data we collect, how and why we process it, the legal bases for such processing, and how we ensure that personal data is handled responsibly and securely.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Hot Streak Casino operates as an online gaming and entertainment platform. For the purposes of applicable data protection laws, we act as the data controller in respect of personal data processed through the Services, unless explicitly stated otherwise.

Contact details:

• Email: [email protected]
• Registered address: Tower 42, 25 Old Broad St, London EC2N 1HN, United Kingdom

Users located in the United Kingdom may also contact the Information Commissioner’s Office (ICO) regarding data protection concerns.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• visitors to our website,
• registered account holders,
• players using casino and gaming services,
• communications with customer support,
• marketing interactions where permitted by law.

This policy does not apply to third-party websites, platforms, or services that may be linked to or integrated with our Services.

3. Core Privacy Principles

We process personal data in accordance with the following principles:

• Lawfulness and fairness: personal data is processed only where there is a valid legal basis.
• Transparency: users are informed about how their data is used.
• Purpose limitation: data is collected for specified and legitimate purposes only.
• Data minimisation: we collect only what is necessary to operate the Services.
• Accuracy: reasonable steps are taken to keep data up to date.
• Security: appropriate safeguards protect data against unauthorised access or loss.

These principles guide our internal policies, technical design, and third-party relationships.

4. Personal Data We Collect

4.1 Information You Provide Directly

You may provide personal data when you create an account, interact with the Services, or contact us. This may include:

• Identity information: full name, date of birth, nationality, identity verification details where required
• Contact information: email address, telephone number, postal address
• Account information: username, password (stored in encrypted form), account preferences
• Payment information: deposit and withdrawal details, transaction identifiers
• Support communications: messages, emails, or chats with customer support

4.2 Information Collected Automatically

When you access or use the Services, we automatically collect certain information, including:

• Technical data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, games played, session duration, interaction patterns
• Log data: access times, system events, error logs
• Cookies and similar technologies: see Section 8

4.3 Information From Third Parties

We may receive limited personal data from third-party providers, such as:

• identity and age verification services,
• payment service providers and fraud prevention tools,
• analytics and security providers,
• marketing partners, where legally permitted.

5. How We Use Personal Data

We process personal data for the following purposes:

• creating and managing user accounts,
• providing access to games and platform features,
• processing deposits, withdrawals, and transactions,
• detecting and preventing fraud and misuse,
• complying with legal, regulatory, and licensing obligations,
• supporting responsible gambling and player protection measures,
• responding to customer support requests,
• improving the performance, security, and functionality of the Services,
• sending marketing communications where permitted and opted into.

Personal data is not processed in a manner incompatible with these purposes.

6. Legal Bases for Processing

Depending on the nature of the processing and the user’s location, we rely on one or more of the following legal bases:

• Contractual necessity: processing required to provide the Services.
• Legal obligation: compliance with gambling, financial, and regulatory requirements.
• Legitimate interests: maintaining platform security, preventing fraud, and improving user experience.
• Consent: for marketing communications and non-essential cookies.
• Vital or public interests: in limited and exceptional circumstances.

7. Responsible Gambling and Player Protection

As a gambling operator, Hot Streak Casino may process certain personal data to support responsible gambling and player protection obligations. This may include monitoring gameplay patterns and applying protective measures where required by law or regulation.

Such processing is carried out proportionately and in line with applicable data protection requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• enable essential site functionality,
• remember user preferences,
• analyse website usage and performance,
• improve security and detect technical issues,
• support marketing activities where permitted.

Users can manage cookie preferences through browser settings or cookie consent tools. Disabling cookies may affect certain features of the Services.

9. Marketing Communications

Where permitted by law, we may send promotional communications related to Hot Streak Casino. Users may opt out at any time by:

• clicking the unsubscribe link in marketing emails,
• adjusting account settings, or
• contacting customer support.

We do not knowingly send marketing communications to individuals below the legal gambling age.

10. External Safer Gambling Resources

We encourage users to seek independent support if gambling becomes a concern.

Authoritative Gambling Support Resources

11. Data Sharing and Disclosure

Hot Streak Casino may share personal data with third parties strictly where necessary to operate the Services, comply with legal obligations, or protect users and the platform.

Categories of recipients may include:

• Service providers supporting hosting, infrastructure, analytics, customer support, and security
• Payment service providers processing deposits, withdrawals, and chargebacks
• Identity and age verification providers, where verification is required by law
• Fraud prevention and risk management partners
• Regulatory authorities and law enforcement agencies, where disclosure is required by law
• Professional advisors, including legal, compliance, and audit providers
• Successor entities, in the event of a merger, acquisition, restructuring, or asset sale

All third parties are required to process personal data in accordance with contractual obligations, applicable laws, and appropriate security standards.

12. International Data Transfers

Personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, Hot Streak Casino ensures that appropriate safeguards are in place, including:

• recognised adequacy decisions, where applicable,
• contractual data protection clauses,
• technical and organisational security measures.

These safeguards are designed to ensure that personal data receives a level of protection consistent with applicable data protection laws.

13. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including compliance with legal, regulatory, accounting, and reporting obligations.

Retention periods vary depending on the nature of the data and the purpose for which it is processed. Factors influencing retention include:

• statutory and regulatory requirements,
• dispute resolution and enforcement needs,
• fraud prevention and security obligations,
• responsible gambling and player protection requirements.

Once personal data is no longer required, it is securely deleted or irreversibly anonymised.

14. Data Retention Overview (Interactive Chart)

Below is an illustrative overview of typical data retention periods. Actual retention may vary depending on legal or regulatory requirements.

15. Your Data Protection Rights

Subject to applicable data protection laws, you may have the right to:

• request access to your personal data,
• request correction of inaccurate or incomplete data,
• request deletion of personal data, where applicable,
• request restriction of processing,
• object to certain types of processing,
• withdraw consent, where processing is based on consent,
• request data portability.

Requests may be submitted by contacting us using the details provided in Part 1. We may need to verify your identity before responding to such requests.

16. Children and Age Restrictions

Hot Streak Casino’s Services are intended solely for individuals who meet the legal gambling age in their jurisdiction.

We do not knowingly collect or process personal data relating to minors. If we become aware that such data has been collected, we will take steps to delete it promptly.

17. Data Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

• access controls and role-based permissions,
• encryption where appropriate,
• system monitoring and logging,
• internal policies and staff training,
• incident response and recovery procedures.

While no system can be guaranteed to be completely secure, we take reasonable steps to minimise risks and respond promptly to security incidents.

18. Complaints and Supervisory Authorities

If you have concerns about how your personal data is handled, you are encouraged to contact us first so we can address the issue.

You also have the right to lodge a complaint with your local data protection authority. Users located in the United Kingdom may contact the Information Commissioner’s Office (ICO).

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, regulatory guidance, or our data processing practices.

Any updates will be published on our website, and the “Last Updated” date will be revised accordingly. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

Regulatory and Data Protection References

Authoritative Regulatory and Privacy Resources